COVID-19 Update: The Captain Farris House re-opened on June 8th as part of the Phase 2 Massachusetts Re-Opening Plans. While we have always adhered to high standards of cleanliness, we have further raised these standards given the present COVID-19 concerns. These higher standards include more rigorous sanitization in rooms and in the common areas before, during and after a stay to protect our guests’ health. We continue to monitor government and health authority recommendations to provide the best service possible while safeguarding health.
In light of COVID-19 we have modified our policies in consideration of government and health guidelines to further safeguard your health. For information about these adjustments please read our COVID-19 blog.
Modifications are noted in italics. Please review updated policies highlighted below. Note that we will allow a reservation to be canceled up to the day of arrival with the deposit transferred to a gift certificate of the same value for use on a future stay.
Check-In: Check-in time is between 3:00 and 6:00 p.m. Please let us know if you will be arriving after 6:00 p.m. as we have an easy late-night check-in procedure. We will accommodate early check-ins after 12:00pm, if your room is ready.
Arriving guests should park in the private parking lot behind the inn and call upon arrival. Guests will be instructed to come to the back door to avoid simultaneous check-ins.
Guests are asked to wear facial masks in common areas and encouraged to wash hands and/or use hand sanitizing gel during their stay.
A sanitized check-in envelope with name/keys and COVID-19 Rules of Engagement.
Innkeepers will provide a ‘socially distant’ tour to reinforce rules of engagement and answer any questions.
Check-Out: Check-out is at 11:00 a.m. We thank you for staying with us.
Any prior balance will be taken from the card-on-file the evening prior to check-out. A receipt will be emailed to the email address on file. If a different payment is requested, please notify innkeepers upon arrival. Keys should be left in a drop box in the kitchen to allow for a ‘touch-less’ check out.
Children: In consideration of all our guests, we are unable to accommodate infants or children under 14.
Payment: We ask for a credit card on file at the time of your reservation with your full payment due when you arrive. If paying with a different card, please present upon arrival. We accept Visa, MasterCard, Discover, American Express and cash. We gladly accept BedandBreakfast.com gift cards following their policy of a maximum of $500 or less being applied to one reservation.
Cancellation Policy: There may be a $30 cancellation fee with reservations that are canceled or modified 14 days or more prior to arrival. Should you cancel your reservation 14 days or less prior to your arrival, you are responsible for payment for the full length of your stay unless we are able to re-rent your room. Please call us as soon as possible if you must cancel your stay with us. We realize that life does happen and plans do change. We will make every effort to re-rent the room for you. In the event of severe weather to the point that travel is unsafe, you will be charged for your entire reservation and a credit will be issued to be used within one year from date of cancellation. Reservations paid for with gift certificates are subject to the same cancellation policy. Early departures/late arrivals are considered cancellations and are subject to the same cancellation policies.
Keys: A $20 lost key charge will be assessed to the credit card on file if room key isn’t returned at check-out.
Noise: Please keep noise levels to a minimum after 10:00pm to preserve a relaxing environment for other guests.
Pets: No pets are allowed with the exception of service animals in specified rooms only. Notification prior to arrival must be given to the inn and a health certificate obtained from a veterinarian within 10 days of arrival must be presented at check-in. $50/day cleaning fee will be charged.
Room Capacity: Guests are not allowed to exceed the declared room capacity on the reservation page. All rooms are double occupancy (2 adults or 1 adult plus one child 14+) with the exception of the Elisha Jenkins Suite with a maximum capacity of 4 (4 adults or 2 adults plus 2 children 14+)
Damage to hotel property: Any guest causing damage to the property will be responsible for its repair or replacement, this includes missing/damaged remotes, bedding, towels, windows, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc. We reserve the right to charge individual guests for the cost of rectifying damage which has been caused by the deliberate, negligent or reckless acts of guests to the Captain Farris House’s property or structure. If such damage is discovered during the stay, then it will be drawn to the guest’s attention; but if damage is discovered after guests have departed, then we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the registered address. We will, however, make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that guests would incur to a minimum.
Smoking, e-cigarettes, water pipes, candles: For the comfort and safety of our guests, and by Massachusetts law, the entire property in a no-smoking area, which includes all decks, porches and balconies. Guests may smoke on the grounds at least 30 feet away from the building. Violation of this policy will result in a $150 charge to the credit card on file if any type of smoking or burning candles in the rooms occurs while in the inn.
We are a small family-run business and are managing this beautiful property to be enjoyed and respected. As we will do our best to serve you please return the courtesy.