Captain Farris House

Front view of property with salmon-colored door and light turquoise shutters surrounded by shrubs, bushes, and flowers with a sign for Captain Farris House

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Policies and COVID-19 Practices

COVID-19 Update:  We continue to monitor government and health authority recommendations to provide the best service possible while safeguarding health.

In light of COVID-19, we have modified our policies considering government and health guidelines to safeguard your health further.  For information about these adjustments, please read our  COVID-19 blog. 

Please review the updated policies highlighted below. 

Check-In: Check-in time is between 3:00 and 6:00 pm.  Please let us know if you will be arriving after 6:00 pm as we have an easy late-night check-in procedure.  We will accommodate early check-ins afternoon if your room is ready.

  1.  Arriving guests should park in the private parking lot behind the inn and call upon arrival.  To avoid simultaneous check-ins, we will direct check-ins on a first-come-first-serve basis.
  2. While mask wearing is currently not required, some guests will be wearing them by choice in our common areas.  In addition, your innkeepers and staff have been fully vaccinated and boosted and will wear facial masks while working.
  3. Guests will be given a sanitized check-in envelope with names/keys at check-in.
  4. Innkeepers will provide a ‘socially distant’ tour to reinforce rules of engagement and answer any questions.

Check-Out: Check-out is at 11:00 am.  We thank you for staying with us.

Any remaining balance will be settled the morning of check-out with the card-on-file.  Upon check-in, guests should notify the innkeepers if they want to pay the account with a different payment type.  Once the payment is taken, an email receipt will be sent to the email address on file.  Keys should be left in a basket in the kitchen to allow for a ‘touch-less’ check out. 

Children: Considering all our guests, we cannot accommodate infants or children under 14.

Payment: We ask for a credit card on file at the time of your reservation.  A one-night deposit will be taken, with the balance due upon arrival.  If paying the balance with a different payment type, please present it upon arrival.  We accept Visa, MasterCard, Discover, American Express, and cash.  In addition, we gladly accept BedandBreakfast.com gift cards following their policy of a maximum of $500 or less is applied to one reservation.

Cancellation Policy: There may be a $30 cancellation fee with reservations that are canceled or modified 14 days or more before arrival.  Given the current COVID, we have changed our cancellation policy to offer flexibility for guests.  If a reservation is canceled within two weeks of arrival, we will transfer the deposit to a gift certificate for a future stay within one year from the date of cancellation.  Please call as soon as possible if you must cancel or update your visit.  Reservations paid for with gift certificates are subject to the same cancellation policy.  Early departures/late arrivals are considered cancellations and are subject to the same cancellation policies.

Keys: A $20 lost key charge will be assessed to the credit card on file if the room key isn’t returned at check-out.

Noise: Please keep noise levels to a minimum after 10:00 pm to preserve a relaxing environment for other guests.

Pets: No pets are allowed, except for service animals, in specified rooms only.  The innkeepers should be notified before arrival, with a health certificate obtained from a veterinarian provided within ten days of arrival must be presented at check-in.  A $50/day cleaning fee will be charged.

Room Capacity: Guests cannot exceed the declared room capacity on the reservation page.  All rooms are double occupancy (2 adults or one adult plus one child 14+) except for the Elisha Jenkins Suite, with a maximum capacity of 4 (4 adults or two adults plus two children 14+)

Damage to hotel property: Any guest causing damage to the property will be responsible for its repair or replacement.  Property damage includes missing/damaged remotes, bedding, towels, windows, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc.  We reserve the right to charge individual guests for the cost of rectifying damage caused by the deliberate, negligent, or reckless acts of guests to Captain Farris House’s property or structure.  Management will discuss any damage identified during the guest’s stay.  If the damage is discovered after guests have departed, we reserve the right to charge to the guest’s credit/debit card or send an invoice for the costs for payment to the registered address.  We will, however, make every effort to rectify any damage internally before contracting specialists to make the repair,rs, and therefore will make every effort to keep any costs that guests would incur to a minimum.

Smoking, e-cigarettes, water pipes, candles: For the comfort and safety of our guests, and by Massachusetts law, the entire property is in a no-smoking area, which includes all decks, porches, and balconies.  Guests may smoke on the grounds at least 30 feet away from the building.  There will be a $150 charge made to the payment card on file if any smoking or burning of candles occurs while in the inn.

We are a small family-run business and manage this beautiful property to enjoy and respect.  As we will do our best to serve you, please return the courtesy.

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